Why Choose Us?

The screen above on the left is an example of what we fit, against a screen on the right from a local competitor. Don’t be fooled by a cheap price that will be a cheap screen that will not last, you will end up having to re do the repair. We fit quality.

Our van is not attached to a shop, we specialise in the van service, not an add on.

We donate a percentage of our profits to charity.

We only use high quality professional or genuine parts, not happy tell our technician and they will remove the part whilst they are with you.

We back up all our repairs with a warranty.

We repair there and then in our vans in 1 hour (for most repairs).

You can contact us up until 8pm weekdays and Saturdays and 6pm on Sundays.

You will speak to the same people, we get to know our customers.

• You no longer need to leave you house or workplace to get your phone, tablet, Macbook, laptop & Surface Pro repaired. You can carry on with your day.

• We do not need to come into your home or work place just to the door to collect your device.

• We repair phones, tablets, Macbooks, laptops & Surface Pro’s in under 1 hour on most repairs.

• We don’t just offer swap out repairs, we can do micro soldering to, meaning we can fix most things. A full repair service no matter the problem.

• We are a dedicated mobile, computer repairer, not a phone accessories shop dabbling in repairs. We are the only mobile repairer in the UK offering the range of repairs outside your home or work.

• We only use quality parts, we do not use cheap parts off the internet or Ebay. We source quality parts that we know will last. See the photos that show some of the screens our competitors use against what we use. You get what you pay for.

• We are a small business, so when you call us you will speak to one of us and it is us that will be coming out to fix your phone or tablet.

• We will be around for your warranty.

• If you are not happy with any repair we will re do, or re fit the original parts, and there is no charge. (other than the call out fee)  (If your part is damaged taking it off we may not be able to re fit it, but we will remove ours.)

• We are sometimes asked, why are you not as cheap as some repair shops?  The answer is simple, we fit quality parts, we aim for the highest grade, so your phone, tablet, Macbook or laptop will look like new. We also come out to you and the time it takes to drive to and from you, we cannot be doing other jobs, so we have to take this into account, but how valuable is your time, is a small saving worth the effort and hassle of going to a shop, waiting around for it, and then getting a screen that is poor quality and when it goes wrong will they not honour your warranty?

• We have a 5 Star Trustpilot / Google Reviews / Facebook rating.

• Our reputation is important to us
• We offer a 12-month warranty. For total peace of mind, if the repair fails we will fix it (Customer damage excluded.)
• We are a local business, we get to know you, you are supporting local families not millionaire owners.
• We donate 3% of our profits to local groups and we give to charities across many areas.
• We are professional and competent. We offer free advice, no question is to small.
• All of our staff are highly trained, spending hours on training and re training before they can do repairs. We also quality check the work of our technicians. We offer a personal 1 to 1 service.

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• All of our prices are published on the website, nothing is hidden. No call out fees, one price for everyone.

• You can pay upfront, or pay after the repair using a credit or debit card as our van has a chip and pin machine, the choice is yours.

• For business account customers they can pay on account.

• If you have Paypal Credit you can spread the cost.

• We offer free Business Accounts to all our Business customers, with no minimums, no retainers.

• For the majority of repairs all data on your phone is secure. We do not wipe your data. We do recommend you back up your phone before any repair just as a precaution.

There are a variety of reasons why Repair Not Replace is the right choice for you if you are looking for Mobile Phone, Macbook, Macbook Pro, Surface Pro, Laptop Repairs in the Northampton or Milton Keynes and Bedford.

Our Promise