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Privacy Policy

Last updated: 13 November 2026

Who we are

Repair Not Replace (repairnotreplace.co.uk) is run by Mark Jones trading as Repair Not Replace, 2 Malvern Close, Wellingborough, NN8 2RU. We are responsible for the personal information you give us through this website. If you have any questions about this policy or your information, email info@noworry.uk or call 01933 812152.

What information we collect

We only collect what you choose to send us through the forms on this website:

  • Price requests: your name, phone number and/or email address, the device, what’s wrong with it and how you’d like to be contacted.
  • Contact form: your name, email address and message.
  • Recommending a repairer: the repairer’s name, website and town.
  • Feedback about a repairer: the repairer’s name and town, your name, email address and message.
  • Applying to be listed: your business name, your name, email address, phone number, town, website and message.

We also use cookies. You can read about these, and change your choices, in our Cookie policy.

How we use your information

  • Price requests: we pass your details to the repairer you chose so they can contact you with a price. We only do this with your consent, which you give by ticking the box on the form. We also keep a record of the request so we can see how many enquiries we send to each repairer.
  • Feedback: we use it to help decide which repairers we list. Feedback is passed on to the repairer concerned, as explained on the form.
  • Contact, recommendations and listing applications: we use your details to reply to you and to look into the repairer or business you’ve told us about.

We do not sell your information or use it for marketing.

Who we share it with

  • The repairer you choose, when you send a price request or feedback about them. Each repairer is a separate business and is responsible for how they use your details once they receive them.
  • Service providers who help us run the website: our web host (Kualo, UK) and our email delivery service (Site Mailer by Elementor), which sends the form emails. They only process your information on our behalf.

How long we keep it

We keep form messages and price request records for up to 2 years, then delete them. You can ask us to delete them sooner.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, or withdraw your consent at any time. Email info@noworry.uk and we’ll respond within one month. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.