Privacy Policy

1.0 Background:

This Privacy Policy is for Repair not Replace Limited and its franchisees. Repair not Replace uses franchisees to repair your device, these are independent contractors and agree to be covered by this Privacy Policy.

Repair not Replace and its franchisees understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, repairnotreplace.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. We will not pass your details apart from to our franchisees to enable them to carry out repairs or services that you request.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

2.0 Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” – means an account required to access and/or use certain areas and features of Our Site;

“Cookie” – means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below;

“Cookie Law” – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“Personal data” – means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” – means Repair not Replace Limited, a limited company registered in England and our franchisees.

3.0 Information about us

Our Site is owned and operated by Repair not Replace Limited, a limited company registered in England and whose main trading address is Repair not Replace Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire NN8 2RU.

Our Data Protection Officer is Mark Jones, and can be contacted by email at mark@repairnotreplace.co.uk, by telephone on 0800 047 2047, or by post at the address above. Each franchisee will also have their own Data Protection Officer. These are listed below

Northants / Milton Keynes / Bedford Area –

Mark Jones, 2 Malvern Close, Wellingborough, NN8 2RU

4.0 What does this policy cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

5.0 Your Rights:

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;

The right of access to the personal data we hold about you;

The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact Us using the details above);

The right to be forgotten – i.e. the right to ask Us to delete any personal data we hold about you (We only hold your personal data for a limited time, as explained below but if you would like us to delete it sooner, please contact Us using the details below or above);

The right to restrict (i.e. prevent) the processing of your personal data;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to us using your personal data for particular purposes; and

Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 3.0 above and We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

6.0 What Data Do We Collect?

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data (please also see below on our use of Cookies and similar technologies and Our Cookie Policy):

name;

date of birth;

Gender;

If you order from us, address, email address, phone number, make and model of your device, colour of your device, fault, imei number of your device, marketing preferences

contact information such as email addresses and telephone numbers;

demographic information such as post code, preferences, and interests;

IP address;

web browser type and version;

operating system;

a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

7.0 How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security see, below.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

Specifically, we may use your data for the following purposes:

Providing and managing your Account;

Providing and managing your access to our Site;

Personalising and tailoring your experience on our Site;

Supplying our products AND/OR services to you (please note that we require your personal data in order to enter into a contract with you);

Personalising and tailoring our products AND/OR services for you;

Replying to emails from you;

Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time.)

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email AND telephone AND text message AND post with information, news and offers on our products AND services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third parties whose content appears on our Site may use third party Cookies, as detailed below. Please refer below for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Most Data will therefore be retained for the following period – 1 year; information related to our financial records (mainly invoicing details) will be kept in compliance with the Companies Act 2006.

8.0 How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above, and/or for as long as we have your permission to keep it.

Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein and USA). You are deemed to accept and agree to this by using our Site and submitting information to us. If we do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR.

Data security is very important to us, and to protect your data. We have taken suitable measures to safeguard and secure data collected through our Site.

Steps We take to secure and protect your data include:

Using a large and recognised hosting provider, booking provider and only allowing a few individuals access to the website and data, all kept behind password protected devices.

9.0 Do We Share Your Data?

Subject to the information in this policy, we will not share any of your data with any third parties for any purposes apart from our franchisees.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein, USA). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 and GDPR including:

Google, Sum Up, Stripe, PayPal, Facebook, Twitter, Instagram, Royal Mail, Microsoft, Acuity, Jotform. We use password protected devices and access is restricted.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

10.0 What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

11.0 How Can You Control Your Data?

In addition to your rights under the GDPR, set out above, when you submit personal data via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12.0 Your Right to Withhold Information

You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies.

13.0 How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact Us for more details at mark@repairnotreplace.co.uk.

14.0 Our Use of Cookies.

Our site may place and access certain first party Cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our site, you may also receive certain third party cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third Party Cookies are used on Our Site for Google, Facebook, Adroll, Twitter, YouTube, WebcreationUK, and Acuity Scheduling for advertising and booking. For more details, please refer to above, above, these Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary

Google Analytics Tracks website visitors Will not stop you using site

Facebook Tracks website visitors Will not stop you using site

Twitter/Instagram Tracks website visitors Will not stop you using the site

Adroll Advertising Will not stop you using site

Acuity Scheduling Booking Yes

Wordstream Advertising Will not stop you using the site

Google Adwords Advertising Will not stop you using the site

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15.0 Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at mark@repairnotreplace.co.uk, by telephone on 0800 047 2047, or by post at Repair not Replace Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire, NN8 2RU. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as above).

16.0 Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Buying / Selling Phones & Tablets / cashformytech.com Terms & Privacy Policy

To be read in conjunction with the above terms.

cashformytech.com/.co.uk are trading name of Repair Not Replace Ltd. You should read the terms and conditions on here in conjunction with the terms and conditions to be found on here. We use the same terms for both trading names. From here we will call ourselves Repair Not Replace. Repair Not Replace cannot be held responsible for any phones or devices that are lost in the post. We advise you using a signed for carrier. By sending the phone you agree that the phone is yours to sell, you are happy to transfer the ownership to ourselves. You will not make an insurance claim once you have sold the phone to us or report it lost or stolen. Should you do this, we will report you to the Police and use the small claims court to get the money we paid to you back. Our published times for testing your phone and paying you are average times and not guarantees.

Nothing in these Terms, affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. We shall not be liable for any: (i) loss of profit, loss of opportunity, loss of business, loss of revenue, loss of anticipated savings, loss of data, wasted time, wasted costs; or (ii) any indirect, incidental, special, or consequential loss, arising out of or in any way connected with the use of this Website or with any delay or inability to use this Website or for any information, products, and services obtained through this Website or otherwise arising out of the use of this Website, whether based on contract, tort, strict liability or otherwise, even if we or our suppliers, sub-contractors, affiliates or carrier partners have been advised of the possibility of such losses or damages, provided that this conditions shall not prevent claims for direct financial loss that are not excluded by any of the categories set out above.

All warranties whether express or implied under law, including without limitation any warranty for information, data services, interrupted use, errors, omissions, delays, termination of service, loss of data for any reason, fitness for purpose and infringement of third party property rights are hereby expressly excluded.

All reasonable efforts are made by us to ensure the accuracy of all the information available on the Website, whether or not relating to products, services, tariffs, terms and conditions of the provision or supply of any product or service, prices, rates, discounts, taxes or descriptions of our partners or others, including potential savings and products available to you. All information shall be provided on an ‘as is’ basis. Please note that we make no warranties about the accuracy of such information.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

Once you have sold your phone to us, you cannot cancel the sale and ask for it back, or anything left in the phone or ask for any data. We will wipe and may dismantle your phone as soon as it is tested, if we are paying you the full amount or as soon as you agree to our offer if a lower amount is being offered. We will email you for your bank details or Paypal details, these are not kept and destroyed within 72 hours. We will check that your phone is not blacklisted using Mobicode or Checkmend and report any stolen items to the Police, these will be held for the Police to collect. We are a reputable and responsible trader. Your phone may be sold on or used for parts. We will not be responsible for any phones or devices lost or damaged in the post. We will photograph your phone / device as soon as it arrives and this will be the agreed condition. We are not responsible if you give us the wrong bank details or Paypal details, we will pay to the ones provided and no further payments can be made to you if you have made an error. The device will transfer to our ownership. We recommend that the phone is wiped of all data and backed up.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Repair Not Replace / Cashformytech.co.uk/.com if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “User”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of England. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By using the website you consent to the use of cookies in accordance with our privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

LICENSE

Unless otherwise stated, Repair Not Replace Ltd and/or it’s licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved. You may view and/or print pages from the website,

You must not:

Republish material from the website

Sell, rent or sub-license material from the website

Reproduce, duplicate or copy material from the website

Redistribute content from the website (unless content is specifically made for redistribution).

YOU AND YOUR ORDER

Before you send a device to us, you will need to complete an online order form for each device. Your order form must be complete and accurate, and you must update us if any of the information changes. If the order form information is not complete or accurate, you may not receive the full estimated price.

Submitting an order will create an account on our site for you to access and will secure your quoted price for 14 days, after this period if we haven’t received your device your order will be cancelled and you will need to create a new order on our website if you still wish to send us your device.

To submit an order and sell us a device, you must be:

a UK resident or accessing our site from the UK

able to enter into a binding contract

Own the device you are sending and willing to transfer ownership to us

at least 18 years old (or have obtained your parent or guardian’s consent to the relevant sale for the relevant sum).

Following acceptance of your order form we will send you a FREE tracked label / Freepost Address via your confirmation email / on the website. When sending your device, please ensure your device is packed well and your order number and imei number is written on the label.

YOUR DEVICE

Any device you send us must match the make and model from your order form and by sending it to us you confirm that it:

Powers on and off.

Is complete with all parts.

Includes its battery within the casing.

Is not crushed or liquid-damaged.

Is not PIN locked, iCloud locked, Google locked or Activation locked.

Is not “jail-broken” or similar and that the firmware has not been altered.

Is original and meets the manufacturer’s original UK specifications.

Be owned by you not blacklisted as lost/stolen.

Only be locked to a network if you have specified it in your order.

If you send us a device which does not meet the above requirements, is not listed on our website, we will contact you and offer a revised price or we will refuse purchase of your device. If we refuse to buy it, you may ask us to return it (You may be required to pay postage) or we can recycle it for you. If we are unable to contact you regarding your device within 14 days of receiving the device, we will automatically process it or recycle it. You will not receive any payment for devices which are returned or recycled.

It is important to REMOVE ALL ACCOUNTS from the device to make sure it’s not ACTIVATION or ICLOUD locked, or PASS CODE locked before sending them into us.

We accept boxes, chargers and accessories but they do not increase the estimated price and we may not be able to return them if you request for your device to be returned.

GRADING YOUR DEVICE ONLINE.

To receive the full quoted price for your device, you need to make sure you grade it accurately or we may revise the quoted offer.

ANY DEVICES THAT WON’T POWER ON (POSSIBLE DEAD DEVICES) WILL TAKE LONGER THAN 24 HOURS TO PROCESS. UNTIL IT ARRIVES FOR TESTING WE WON’T KNOW THE CONDITION OF THE DEVICE, THEREFORE WE CAN’T GUARANTEE THE ONLINE QUOTE FOR DEVICES THAT DON’T POWER UP.

Working, Good Condition – All parts of your device need to be fully functional, the device housing needs to be in good condition it can have minor scratches but not smashed/bent/dented, the software needs to be fully functional.

Working, Well Used – The housing may have more scratches and dents but must work with no cracks in the screen and no smashed buttons.

Broken – This option is for damaged devices for example damaged casing, LCD touch screen faults, cracked screens, damaged or non-functioning cameras, broken buttons/ keypad damage, deep scratches or dents, charging issues, microphone or earpiece damage, cracked/chipped backs, battery faults etc. We do not accept motherboard faults.

Devices that are liquid damaged or have motherboard faults, for example, software problems/multiple audio issues/turning off and on etc. This damage is not classed as ‘faulty/broken’. Devices in this condition will be classed as ‘dead’ devices as they have permanent irreparable damage. We do still accept ‘dead’ devices however we have a separate price bracket for ‘dead’ devices this is considerably lower than all the offered online prices. if you would like to know what you would get for a ‘dead’ device contact us. If you wish to send us a ‘dead’ device you can still send them to us and grade them ‘faulty’ but please add a note to your order or email us and make us aware as you will be offered a new revised price once we have tested it and assessed the damage.

SITE CHANGES

We aim to update our site regularly to keep up to date with the price changes and any changes to our terms and conditions. We reserve the right to change our website details without the need to inform the users. We may change our site content at any time. If the need arises, we may suspend access to our site. We make every effort to ensure that all the information on our site is always as accurate as possible and in the event of an error we will attempt to correct such error as soon as possible.

PRICE PROMISE

Our website clearly displays the price of devices as Good Condition, Well Used and Faulty/Broken conditions, so there are no nasty surprises. Our price promise guarantees you receive the full price quoted for your device, providing it meets our Terms & Conditions of Supply. * iCloud locked devices will void this guarantee as will dead devices.

Once we receive your device, if we do find that we need to adjust your offer it will be because the device does not meet our terms and conditions, we will email you with a new price offer for your device. If you are not completely satisfied with the revised offer, you can request to have the device returned to you, a small postage fee may be in place for the return of your device depending on the circumstances.

Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 14 days. Price promise does not apply to locked devices, stolen devices or dead devices.

PAYMENTS

We will usually send payment within 48 hours (working days only) During busy periods it may take longer for us to process your order. We will email you and update the order tracking page once your device has been added to the processing queue. Please note we do not process devices on weekends or public holidays so this may extend your payment period.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We are not responsible for any of your loss or damage that is not within our premises.

Your statutory rights are not affected by these terms and conditions, and nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence, our fraud or fraudulent misrepresentation or any other matter which cannot lawfully be limited or excluded. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Access to our site is permitted to the user only if they agree to our terms and conditions, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time.

OWNERSHIP

Ownership of the device will pass to us when we dispatch payment to you or (if applicable) when we recycle the device for you.

Payments will be sent by the method chosen in your order form. If you wish to amend your payment method, please contact us before we complete your order. Payment will only be sent following receipt, testing and acceptance of your device (or under the “Reduced Prices” process set out above). We aim to issue payment within 48 hours / 2 working days of acceptance of your device or expiry of the 14 day notice period under the “Reduced Prices” process set out above. However, this timescale for guidance only and we cannot guarantee payment within that time. You should allow 2-12 hours for electronic payments to arrive.

Payment processing depends on third parties (such as postal services and banks) whom we do not control, and on you inputting complete and accurate payment details during the order process. We do not accept liability for any delay or failure in your receipt of payment because of those third parties’ action or inaction or your provision of inaccurate or incomplete details.

POSTAGE AND RETURNS

YOU MUST ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

You send your device to us at your own risk. We cannot be responsible for devices we do not receive, or for the condition in which we receive devices. We strongly recommend that you pack your device carefully to minimise the risk of damage. The free post label does not guarantee that the device will be received in the same condition as sent. We recommend that you wrap your device in bubble wrap and place it in a strong rigid box (ideally the original device box) so it cannot move or rotate in transit. All devices must be sent in accordance with Royal Mail guidance.

If you do not use the free post label provided by us, you will be responsible for obtaining a receipt from Royal Mail and retaining this for tracking and insurance purposes. If you use the free post label provided, your phone will only be insured in transit by Royal Mail up to Royal Mail’s limits.

Please note: your device will be tracked online to our local delivery office. It will then appear as “delivered” on the Royal Mail system, but this means delivered to our local delivery office. From there it can take 1-2 days to arrive with us and will not be tracked directly to our premises. Once we receive it, we’ll let you know.

If your device is lost or damaged in the post, we will advise you how you might claim against the Royal Mail, however we cannot guarantee you will be successful.

Returning your device will be free of charge and tracked using Royal Mail if we are responsible for the reason for it being returned. If we are returning the device to you because its locked, a dead device or not listed correctly by yourself then that will be your liability under these circumstances you will be charged a postage fee. Your device will be held with us for up to 14 days until we receive the payment via PayPal. If you refuse to pay your device will be recycles after 14 days, we reserve the right to do so.

THE CONTRACT

Your completion of the order form is an offer to us to purchase the device. The contract between us and you will be formed, subject to these terms and conditions, when we confirm receipt of your order form. The contract between you and us is conditional upon us receiving the device and it (and you) complying with these terms and conditions. The estimated price may be varied as set out in these terms and conditions. Our contract with you will terminate or expire when we buy, recycle or return your phone in accordance with these terms and conditions.

GENERAL

These terms and conditions are governed by English law and claims in relation to our contract with you are subject to the jurisdiction of the courts of England and Wales.

If you need to contact us in relation to our contract with you, please use the methods set out in these terms and conditions. If we need to contact you, we may do so using any of the contact details you provided to us, including in your order form.

If a court finds part of our contract with you unenforceable, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

This contract is between you and us. You may not transfer any of your rights or obligations under your contract with us without our prior written consent. We may transfer our rights and obligations under this contract at any time (although we will let you know and will ensure that this does not affect your rights under your contract with us). No person other than you and us shall have any rights to enforce any of the terms of this contract.

Even if we delay in enforcing our contract with you, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking our contract with you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

COMPLAINTS

If you have any complaints regarding our service, please contact us and we try our best to resolve the complaint.

Hyperlinking to our Content

The following organisations may link to our Web site without prior written approval:

Government agencies;

Search engines;

News organisations;

Online directory distributors when they list us in the directory may link to our Web site in the same

manner as they hyperlink to the Web sites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls,

and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Web site information so long

as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or

approval of the linking party and its products or services; and (c) fits within the context of the linking

party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organisations:

commonly-known consumer and/or business information sources such as Chambers of Commerce, American

Automobile Association, AARP and Consumers Union;

dot.com community sites;

associations or other groups representing charities, including charity giving sites,

online directory distributors;

internet portals;

accounting, law and consulting firms whose primary clients are businesses; and

educational institutions and trade associations.

We will approve link requests from these organisations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed

to link); (b)the organisation does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation. These organisations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website,you must notify us by sending an e-mail to info@repairnotreplace.co.uk.

Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our Web site as follows:

By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Web site or material being linked to that makes sense within the

context and format of content on the linking party’s site.

No use of Repair Not Replace / cashformytech.com/ .co.uk logo or other artwork will be allowed for linking absent a trademark license

Agreement. Our logos are trademarked.

IFRAMES

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

RESERVATION OF RIGHTS

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

CONTENT LIABILITY

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)

are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or

in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort

(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,

we will not be liable for any loss or damage of any nature.

YOUR DEVICE PRICE AND SEND BACK FOR FREE TERMS

We reserve the right to revise the amount paid for the device, which will take into account the actual condition. The seller will be notified of the revised price and the reason for the revision. This will be received by email and will also appear in their ‘my account’ section of our website. The seller will then have the opportunity to accept or decline the offer. Declined offer items are returned to the seller for free unless the item is i-cloud locked, Liquid damaged or missing components, in this case a £5 fee is in place for tracked return postage.

CREDIT & CONTACT INFORMATION

If you have any queries regarding any of our terms or our business please contact us. 0800 047 2047.

1.0 Background:

This Privacy Policy is for Repair not Replace (the trading name of cashformytech.com/.co.uk).

Repair not Replace understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, cashformytech.com / cashformytech.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. We will not pass your details apart from where we are required to by law.

2.0 Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Account” – means an account required to access and/or use certain areas and features of Our Site;

“Cookie Law” – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“We/Us/Our” – means cashformytech.com / cashformytech.co.uk / Repair Not Replace Ltd, a limited company registered in England.

3.0 Information about us

Our Site is owned and operated by Repair Not Replace , a limited company registered in England and whose main trading address is Repair not Replace / cashformytech.com / cashformytech.co.uk. Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire NN8 2RU.

Our Data Protection Officer is Mark Jones, and can be contacted by email at , by telephone on 0800 047 2047, or by post at the address above.

4.0 What does this policy cover?

5.0 Your Rights:

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;

The right of access to the personal data we hold about you;

The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact Us using the details above);

The right to restrict (i.e. prevent) the processing of your personal data;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to us using your personal data for particular purposes; and

Rights with respect to automated decision making and profiling.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

6.0 What Data Do We Collect?

name;

date of birth;

Gender;

If you order from us, address, email address, phone number, make and model of your device, colour of your device, fault, imei number of your device, marketing preferences

contact information such as email addresses and telephone numbers;

demographic information such as post code, preferences, and interests;

IP address;

web browser type and version;

operating system;

a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

7.0 How Do We Use Your Data?

Specifically, we may use your data for the following purposes:

Providing and managing your Account;

Providing and managing your access to our Site;

Personalising and tailoring your experience on our Site;

Supplying our products AND/OR services to you (please note that we require your personal data in order to enter into a contract with you);

Personalising and tailoring our products AND/OR services for you;

Replying to emails from you;

Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that we delete it.

8.0 How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above, and/or for as long as we have your permission to keep it.

Data security is very important to us, and to protect your data. We have taken suitable measures to safeguard and secure data collected through our Site.

Steps We take to secure and protect your data include:

Using a large and recognised hosting provider, booking provider and only allowing a few individuals access to the website and data, all kept behind password protected devices.

9.0 Do We Share Your Data?

Subject to the information in this policy, we will not share any of your data with any third parties for any purposes apart from our franchisees.

Google, Sum Up, Stripe, PayPal, Facebook, Twitter, Instagram, Royal Mail, Microsoft, Acuity, Wix, Jotform. We use password protected devices and access is restricted.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

10.0 What Happens If Our Business Changes Hands?

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

11.0 How Can You Control Your Data?

12.0 Your Right to Withhold Information

You may restrict our use of Cookies.

13.0 How Can You Access Your Data?

14.0 Our Use of Cookies.

By using our site, you may also receive certain third party cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third Party Cookies are used on Our Site for Google, Facebook, Adroll, Twitter, Wix, YouTube, WebcreationUK, and Acuity Scheduling for advertising and booking. For more details, please refer to above, above, these Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary

Google Analytics Tracks website visitors – Will not stop you using site

Facebook Tracks website visitors – Will not stop you using site

Twitter/Instagram Tracks website visitors – Will not stop you using the site

Adroll Advertising- Will not stop you using site

Acuity Scheduling Booking – Yes

Wordstream Advertising Will not stop you using the site

Google Adwords Advertising Will not stop you using the site

15.0 Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at , by telephone on 0800 047 2047, or by post at Repair not Replace Support Centre, 2 Malvern Close, Wellingborough, Northamptonshire, NN8 2RU. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as above).

16.0 Changes to Our Privacy Policy

Privacy Policy

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