WARRANTY
Our repairs are covered by a 12-month warranty as standard. Some screens you can choose 3 or 12 month warranty.
All warranty repairs and issues can be organised by booking a warranty repair online. We only use quality parts and skilled technicians, so it is very unlikely that you will have any issue with our repairs. If you do, we will sort it.
Our warranty covers you in case the part or repair fails, and gives you peace of mind.
With screen replacements, unfortunately we cannot cover the screen if it gets cracked again, pressure or impact damage.
Your Data Secure
At Repair Not Replace we promise that all your data will be secure, we wear body worn cctv for most repairs and have cameras to monitor repairs in the van for spot checking purposes, We do recommend if you can that you back up your device you do as a few repairs will mean the data can be lost.
As your device is being repaired at your location, you can rest safe in the knowledge that your data is safe. Please trust us, however, that we constantly endeavour to avoid losing your data and this is very rare. Please ask us if you are concerned. The majority of our repairs no data is lost.
It is important to ensure you always have your mobile phone, Macbook, Macbook Pro, laptop repaired by a trusted repairer. The data on your phone or computer can be worth more than the phone its self and even a factory reset can mean the data can still be accessed. Repair Not Replace offer a secure wipe service for those customers who want to give away or sell your phone privately. Repair Not Replace use Police / DBS checked technicians and cover you at all times by CCTV so we know no one is accessing your data.
Your Data is Secure
- Our staff wear body worn CCTV cameras, to protect you, your phone and our staff and equipment for most repairs.
- Our vans have CCTV fitted with automatic upload to the cloud for spot checking purposes.
- Our vans are fitted with GPS trackers and alarms that ring our monitoring station if they are set off.
- All our vans and staff are fitted with panic alarms that will alert the police.
- As a small business you can get to know us.