Free Phone: 0800 047 2047
info@repairnotreplace.co.uk
Text/WhatsApp: 078 58 58 68 68

"We donate 3% of our profits to charity"

"We come to YOU"

"Repair not Replace is the new name for Phone Paramedics"

 

WARRANTY

 

Our repairs are covered by a 12-month warranty as standard.

 

You can opt for a lower priced repair on some repairs and instead get a 3 month warranty if you wish. All warranty repairs and issues can be organised by booking a warranty repair online. We only use quality parts and skilled technicians, so it is very unlikely that you will have any issue with our repairs. If you do, we like to be clear and transparent and so details of our warranty are below:

  • Our warranty covers the parts and repairs (with screen replacements, we will not cover the screen if it gets cracked again, only the work, quality of the repair. We cannot be held responsible if the phone is dropped again or if the screen is cracked again through pressure damage. (Pressing the home button to hard can cause the screen to break from around the home button). Cracks and scratches, water damage on screens are excluded from our warranty no matter how they came about)
  • The IMEI number of your phone needs to be the same as when the repair was done. (We cannot cover you if you give away or sell your phone. The warranty is for you only.)
  • If you move home you need to be in an area we cover, if not you can post us your device for repair.
  • If another fault causes our repair to fail you are not covered (any repairs to water damaged phones are excluded from our warranty) e.g. Water damage or the phone being dropped. Customer damage is excluded from our warranty. Our skilled technicians have the final say on this.
  • Should the fault not be caused by us and we find this out when doing a warranty repair and it is deemed as customer damage/fault you can agree to pay for a repair, or the call our charge / deposit.
  • Repair Not Replace cannot be held responsible for any phones lost in the post so always get a proof of posting if sending to us. Package carefully as we cannot be held responsible for any damage caused in the post. Once it arrives we will look at it the same day (where possible.) If it is a warranty issue we will repair and post back to you (if in an area we cover), if it is not we will ask you to pay the return postage (£3.99-£9.99 depending on size) before posting back to you. Or you can pay for a repair and we will drop your phone back to you. Should you not wish to pay the return postage we will hold the device for 14 days.
  • We mark all parts with a UV marker and add a water indicator sticker to the parts; if the water indication sticker has changed colour or the parts are no longer marked (i.e. not the same parts) then the warranty is not valid.

Data Secure

At Repair Not Replace we promise that all your data will be secure, we wear body worn cctv cameras to monitor repairs and the van also has cctv in it. We do recommend if you can that you back up your device as a few repairs will mean the data can be lost.

As your device is being repaired at your location, you can rest safe in the knowledge that your data is safe. Please trust us, however, that we constantly endeavour to avoid losing your data and this is very rare. Please ask us if you are concerned by the majority of our repairs no data is lost.

It is important to ensure you always have your mobile phone repaired by a trusted repairer. The data on your phone can be worth more than the phone its self and even a factory reset can mean the data can still be accessed. Repair Not Replace offer a secure wipe service for those customers who want to give away or sell your phone privately. Repair Not Replace use Police / DBS checked technicians and cover you at all times by CCTV so we know no one is accessing your data.

Your Data is Secure

  • All of our staff are police checked.
  • All of our staff wear body worn CCTV cameras, to protect you, your phone and our staff and equipment.
  • Our vans have CCTV fitted with automatic upload to the cloud
  • Our vans are fitted with GPS trackers and alarms that ring our monitoring station if they are set off.
  • All our vans and staff are fitted with panic alarms that will alert the police.
  • All work done is recorded by our CCTV.
  • As a small business it is just three of us, we know each other and you can get to know us.