All warranty repairs and issues can be organised by booking a warranty repair below. After 14 days we do ask for a refundable deposit to send a van out, if you prefer not to pay a deposit we can arrange to collect your device and look at it in the office for free.
We only use quality parts and skilled technicians, so it is very unlikely that you will have any issue with our repairs. We cover all manufacture faults, but not customer damage (drops, cracks, screen bleed, water damage).
Our 12 Month Warranty
Our 12 month warranty does not cover
Have a look at these photos of issues that are not warranty issues (Not exclusive)
Touch Not Working After A Time
You will get a message to say a non Apple part has been fitted for 4-5 days each time the screen wakes, then in settings for 15 days, this is because you are not having it done with Apple. Quite normal.
With a battery, you will not see battery health / information and it might say service or it will state non genuine part for any screen or part fitted, only Apple can re programme this, but it will be a new like for like or better part will have fitted and all is fine. You have a warranty for 12 months.
Apple want you to do it with them and so do not allow anyone else access to this data. You can also help by joining the right to repair – https://therestartproject.org/right-to-repair/
We do ask for a refundable £29.99 deposit after the first 14 days to cover some of the costs in the event it is not a warranty issue. It is refunded for all warranty issues.
If you do not want to pay for this, as per our terms and conditions we can arrange to pick up your device for free and take a look in the office and send it back to you, please use the post in repairs button below to arrange this.