All warranty repairs and issues can be organised by booking a warranty repair online. We only use quality parts and skilled technicians, so it is very unlikely that you will have any issue with our repairs. If you do, we like to be clear and transparent and so details of our warranty are below:
At Repair Not Replace we promise that all your data will be secure, we wear body worn cctv cameras to monitor repairs and the van also has cctv in it. We do recommend if you can that you back up your device as a few repairs will mean the data can be lost.
As your device is being repaired at your location, you can rest safe in the knowledge that your data is safe. Please trust us, however, that we constantly endeavour to avoid losing your data and this is very rare. Please ask us if you are concerned by the majority of our repairs no data is lost.
It is important to ensure you always have your mobile phone, Macbook, Macbook Pro, laptop repaired by a trusted repairer. The data on your phone or computer can be worth more than the phone its self and even a factory reset can mean the data can still be accessed. Repair Not Replace offer a secure wipe service for those customers who want to give away or sell your phone privately. Repair Not Replace use Police / DBS checked technicians and cover you at all times by CCTV so we know no one is accessing your data.