WARRANTY
Our repairs are covered by a 12-month warranty as standard.
All warranty repairs and issues can be organised by booking a warranty repair online. We only use quality parts and skilled technicians, so it is very unlikely that you will have any issue with our repairs. If you do, we will sort it.
If you are not happy with your repair, just tell us within 48 hours and we will re do it or re fit your parts and refund you. We want you to be happy. (Customer damage is excluded).
Our warranty covers you in case the part or repair fails, and gives you peace of mind.
With screen replacements, unfortunately we cannot cover the screen if it gets cracked again, pressure or impact damage. Why not join our Peace of Mind Club then your repairs are covered even if you you drop it.
Peace of Mind Club – Click Here To Find Out More
Your Data Secure
At Repair Not Replace we promise that all your data will be secure, we wear body worn cctv cameras to monitor repairs and the van also has cctv in it. We do recommend if you can that you back up your device as a few repairs will mean the data can be lost.
As your device is being repaired at your location, you can rest safe in the knowledge that your data is safe. Please trust us, however, that we constantly endeavour to avoid losing your data and this is very rare. Please ask us if you are concerned by the majority of our repairs no data is lost.
It is important to ensure you always have your mobile phone, Macbook, Macbook Pro, laptop repaired by a trusted repairer. The data on your phone or computer can be worth more than the phone its self and even a factory reset can mean the data can still be accessed. Repair Not Replace offer a secure wipe service for those customers who want to give away or sell your phone privately. Repair Not Replace use Police / DBS checked technicians and cover you at all times by CCTV so we know no one is accessing your data.
Your Data is Secure
- All of our staff are police checked.
- All of our staff wear body worn CCTV cameras, to protect you, your phone and our staff and equipment.
- Our vans have CCTV fitted with automatic upload to the cloud
- Our vans are fitted with GPS trackers and alarms that ring our monitoring station if they are set off.
- All our vans and staff are fitted with panic alarms that will alert the police.
- All work done is recorded by our CCTV.
- As a small business it is just three of us, we know each other and you can get to know us.